Privacy Policy

Important notice

This Privacy Policy serves as a placeholder for this website template. It is not legal advice and may not reflect your specific product, business model, data practices, or legal obligations. Before using this policy for a real service, you should review and revise it with qualified legal counsel.

1. What this Privacy Policy covers

This Privacy Policy explains how personal information may be collected, used, and shared when you visit a website, use an online product, or interact with related services such as support, sales, and marketing communications. It is written in a neutral way so it can be adapted across many SaaS oriented websites and templates.

This Policy does not cover third party websites, services, or integrations that may be linked from this site. Those third parties operate under their own privacy policies and practices.

2. What we mean by personal data

In this Policy, “personal data” refers to information that identifies you directly or could reasonably be linked to you. Depending on the context, the business operating this website may act as a controller of personal data, or as a processor on behalf of a customer. Those roles can affect which rights and obligations apply under privacy laws.

Personal data may include information such as your name, email address, account identifiers, device information, or other details that can be connected to you as an individual.

3. Personal data we may collect

The specific information collected depends on how you interact with the site and any connected product. In general, data may be collected in three ways: information you provide, information collected automatically, and information received through third parties or integrations.

3.1 Information you provide

If you contact the business through a form, subscribe to a newsletter, request a demo, or create an account, you may be asked for information such as your name, email address, company details, and any message content you submit. If you use an authenticated product, account details, preferences, and content you enter into the product may also be processed.

Common examples include:

• Contact details such as name, email, and company

• Account information such as profile details and login identifiers

• Support communications such as messages and attachments

• Billing details submitted through a payment provider
  
  

3.2 Information collected automatically

When you browse the site or use an online service, certain technical information is commonly collected automatically. This may include your IP address, device and browser type, basic usage events such as page views and clicks, timestamps, and referring links. In some cases, an approximate location may be inferred from IP address.

Common examples include:

• Device and browser information

• Log data such as timestamps and referring URLs

• Usage data such as pages viewed and feature interactions

• Approximate location derived from IP address
  
  

3.3 Information from integrations and third parties

If you enable third party services or integrations, information may be received from those providers depending on the permissions you grant. This may include identifiers, workspace information, and other metadata needed to provide the requested connection.

4. Sources of personal data

We use personal information to provide, operate, maintain, secure and improve Omnitor and our Services.

This includes using information to:

• Create and manage accounts

• Provide access to Omnitor and its functionality

• Operate, maintain and improve the Services

• Provide customer support

• Respond to questions, requests and feedback

• Communicate service announcements, updates and security information

• Understand how our Services are used

• Personalize your experience and communications

• Process transactions

• Monitor and improve performance and reliability

• Detect and prevent fraud, abuse, unauthorized access and security incidents

• Enforce our agreements and policies

• Comply with applicable legal requirements

We may also create aggregated, anonymous or otherwise deidentified information for research, analytics, product development and other lawful business purposes.

5. Why we collect personal data

Personal data may be used to operate and deliver the service, including creating and managing accounts, providing access to features, processing transactions through payment providers, and responding to support requests. It may also be used to improve reliability by monitoring performance, diagnosing issues, and developing new features based on usage patterns.

Security is another common purpose. Data may be used to prevent fraud, detect abuse, enforce policies, and protect the integrity of the platform. Some personal data may also be used for communications, such as sending confirmations, product updates, and newsletters where you have opted in or where permitted by law.

Typical purposes include:

• Providing, maintaining, and improving the site or service

• Communicating with you about updates, support, or requests

• Protecting the service through security monitoring and fraud prevention

• Complying with legal obligations and enforcing policies

6. How personal data may be shared

We may share personal information where necessary to operate Omnitor, provide our Services or meet our legal obligations.

This may include:

• Service providers, including companies providing hosting, information technology, customer support, email delivery, billing, fraud prevention and analytics services

• Payment providers, including Stripe, where necessary to process transactions

• Professional advisers, including lawyers, auditors, bankers and insurers

• Authorities, regulators or law enforcement where disclosure is legally required or reasonably necessary to protect rights, safety or property

• Business transferees in connection with a merger, acquisition, financing, reorganisation, sale of assets or similar corporate transaction

• Advertising partners, where applicable and permitted by law

• Third party integrations where you instruct or authorize Omnitor to connect with another service

We may also disclose information where necessary to prevent fraud, investigate unlawful activity, protect Omnitor and its users, or establish and defend legal claims.

7. Cookies, analytics, and tracking

Omnitor and our service providers may use cookies and similar technologies to operate our websites and Services, remember preferences, understand usage and improve performance.

These technologies may include:

• Essential cookies required for functionality

• Preference technologies that remember your settings

• Analytics technologies used to understand usage and performance

• Marketing technologies, where applicable and permitted

Where required, you can manage your choices through our cookie consent tools.

You can also configure your browser to block or delete cookies. Some parts of the Services may not function correctly if certain cookies are disabled.

For more information, please see our Cookie Policy.

8. Data security and retention

We take reasonable physical, electronic, technical and organisational measures designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration and destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to retain it, or where retention is required by law.

Retention periods may depend on factors including:

• How long your account remains active

• The nature of the information

• Contractual requirements

• Legal, tax, accounting and regulatory obligations

• Security, fraud prevention and dispute resolution requirements

9. Your privacy rights and choices

Depending on your location and applicable law, you may have rights regarding the personal information Omnitor processes about you.

These may include the right to:

• Request access to your personal information

• Receive a copy of certain personal information in a portable format

• Correct inaccurate or outdated information

• Request deletion of personal information

• Restrict certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Opt out of certain advertising related processing where applicable

Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise your rights, contact us at info@omnitor.io. We may request information necessary to verify your identity before processing your request.

Where applicable, you also have the right to lodge a complaint with the relevant data protection supervisory authority.

10. International processing and transfers

Omnitor may use service providers or other partners located outside the country in which you are based. As a result, personal information may be processed in jurisdictions with different data protection laws.

Where personal information originating in the European Economic Area, United Kingdom or Switzerland is transferred to a country that has not been recognised as providing an adequate level of protection, we use appropriate safeguards where required by applicable law, including contractual safeguards.

11. Third party services and integrations

Our Services may contain links to, or integrate with, third party websites, platforms, applications and services.

This Privacy Policy does not apply to services that Omnitor does not own or control. Your interactions with those services are governed by the privacy policies and terms of the relevant third parties.

We encourage you to review those policies before providing personal information or enabling an integration.

12. Children’s privacy

Our Services are not intended for children under the age of 16 and we do not knowingly collect personal information from children under 16.

If you believe a child under 16 has provided personal information to Omnitor, please contact us at info@omnitor.io so that we can take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or applicable legal requirements.

When we update this Privacy Policy, we will publish the revised version on this page and update the date at the top.

Where required by applicable law, we will provide additional notice of material changes.

14. Contact information

If you have questions about this Privacy Policy, how Omnitor handles personal information, or if you would like to exercise a privacy right, please contact:

Omnitor B.V.
Email: info@omnitor.io